Frequently Asked Questions
Q: What types of flags and flagpoles do you offer?
A: We offer a wide range of flags, including U.S. flags, state flags, military flags, custom flags, sport flags, and international flags, available in materials like nylon, polyester, and polyester extra stiching. Our flagpoles include residential, commercial, and telescoping models, such as the Internal Halyard Internal Cam Series, in aluminum or fiberglass, with heights from 15 to 80 feet.
Q: Are your products made in the USA?
A: All of our flags, including all U.S. flags, are proudly made in the USA by trusted manufacturers. All flagpoles are manufactured to high standards, all are U.S.-made products.
Q: What is the difference between nylon, polyester, and Poly-Max flags?
A: Nylon flags are lightweight, durable, and fly well in light winds, with vibrant colors. Polyester flags are heavier and designed for high-wind areas, offering extra durability. Poly-Max flags, an advanced polyester, provide superior strength and UV resistance, ideal for harsh weather conditions.
Q: How long will my flag last?
A: Flag lifespan depends on material and conditions. A nylon flag in moderate weather lasts 3-6 months, while a Poly-Max flag can last 6-12 months in harsher conditions. Flying flags 24/7 or in high winds will reduce lifespan—consider lowering flags at night or during bad weather to extend durability.
Purchasing and Pricing
Q: How can I place an order?
A: You can order directly on our website, flags-unlimited.com, by phone at 616-243-2600, or via email at sales@flags-unlimited.com. For bulk and/or custom orders, contact our sales team for a personalized quote.
Q: Do you offer discounts for bulk purchases?
A: Yes, we provide discounts for bulk orders, such as our 6 Branch Bundle (3x5 flags). Contact our sales team for pricing on orders over 10 flags or flagpoles, or for custom projects.
Q: What is the minimum order amount?
A: For all customers, there’s no minimum order on regular flags. There are some minimums on custom orders.
Flag and Flagpole Installation
Q: How do I install a flagpole?
A: Installation depends on the flagpole type. Residential flagpoles (15-25 feet) typically use a ground sleeve or mount—dig a hole, insert the sleeve, set the pole, and secure with concrete. Commercial flagpoles (30+ feet), like our Internal Halyard series, require professional installation due to their height and internal mechanisms. We provide detailed instructions with each purchase, and we recommend consulting with us or a local contractor for larger poles. Check local regulations for permits and to ensure safe dig sites.
Q: What size flag should I use for my flagpole?
A: A general rule is that the flag’s length should be about 25-30% of the flagpole’s height. For example:
- 20 ft flagpole: 3x5 ft or 4x6 ft flag
- 30 ft flagpole: 5x8 ft or 6x10 ft flag
Refer to our product descriptions for specific recommendations or give us a call and we can help.
Q: Can I fly a flag in all weather conditions?
A: Nylon flags are best for light to moderate weather, while Poly-Max flags are designed for all-weather durability, including high winds and harsh conditions. However, we recommend lowering flags during extreme weather (e.g., hurricanes) to prevent damage to both the flag and flagpole.
Maintenance and Care
Q: How do I clean and maintain my flag?
A: Most flags (nylon, polyester, Poly-Max) can be cleaned by hand-washing with mild detergent in cold water. Avoid bleach, as it can damage colors. Air-dry the flag completely before storing. Regularly inspect for tears or fraying, and retire flags respectfully when they show any wear —contact us for flag retirement guidance.
Q: How do I maintain my flagpole?
A: For aluminum flagpoles, clean with soap and water to remove dirt and prevent corrosion. Check halyards (ropes) or internal cam systems for wear and replace as needed. Lubricate moving parts like pulleys annually. If there is rust in the water source that is staining the flag let us know and we can send suggest some fixes or send someone out to assist.
Shipping and Returns
Q: What are your shipping terms?
A: All orders ship F.O.B. Origin unless otherwise quoted. We use the most cost-effective surface transportation to ensure safe delivery within a reasonable timeframe, unless you specify otherwise. Shipping costs are calculated at checkout based on weight, dimensions, and destination.
Q: Can I return a flag or flagpole?
A: Stock flags can be returned with prior written authorization, if unused and unopened, with return freight prepaid by the customer. A 15% restocking fee applies. Custom flags, banners, and made-to-order items are non-returnable and non-cancellable. Flagpoles can be returned within 30 days if uninstalled and in original packaging, subject to the same 15% restocking fee. Contact us at sales@flags-unlimited.com for authorization.
Custom Flags and Special Orders
Q: Can I order a custom flag with my logo?
A: Yes, we specialize in custom flags! Provide your logo or design in a high-resolution format (e.g., vector file), and we’ll create a flag to your specifications. Minimum order quantities and lead times apply—contact our team for a quote and timeline.
Q: What is the lead time for custom flags?
A: Custom flags typically take 2-4 weeks from design approval to delivery, depending on complexity and order volume. Rush options may be available for an additional fee—reach out for details.
Flag Etiquette and Regulations
Q: What are the rules for flying the U.S. flag?
A: Follow the U.S. Flag Code: display the flag from sunrise to sunset, unless illuminated at night. Never let it touch the ground, and fly it at half-staff only when directed by the President or your governor. Retire worn flags respectfully—many VFW posts offer flag retirement services.
Q: Do I need a permit to install a flagpole?
A: Regulations vary by location. Some municipalities require permits for flagpoles over a certain height (e.g., 25 feet) or in specific zones. Call 811, check with your local zoning office or HOA before installation to ensure compliance.
Contact and Support
Q: How can I contact Flags Unlimited for support?
A: Reach us at 616-243-2600, email sales@flags-unlimited.com, or through our website’s contact form at flags-unlimited.com. Our team is available Monday-Friday, 9 AM to 5 PM EDT, to assist with orders, custom designs, or technical support.
Q: Do you offer installation services?
A: We do provide direct installation services and we can recommend certified contractors in your area for commercial flagpole installations. For residential flagpoles, our products come with detailed instructions for DIY installation.
Why Choose Flags Unlimited?
- Quality Assurance: We partner with trusted US manufacturers to deliver durable, vibrant flags and flagpoles.
- Customer Support: Our team is dedicated to helping you find the perfect flag or flagpole solution, from selection to installation.
- Fast Shipping: We prioritize efficient delivery to get your products to you on time.
Have more questions? Always feel free to reach out by phone, email, or drop-in for a visit.